24 Apr 2013
vPUG 2013, The April Edition Updated Customers & Inspired New Ideas
Virtual PureShare User Group (vPUG) is a web conference used to launch new products, provide important updates and discuss topics of interest to the PureShare community.
Our first vPUG featured a PUG2013 recap, the power of the Metrics Catalog, and new product updates. The agenda also included technical sessions from PUG2013 with live workshops led by the PureShare R&D and Technical Analyst teams plus some sneak peaks at new capabilities such as questionnaires, briefings, and a BYOD solution for mobile metrics.
27 Feb 2013
PUG2013 Introduced New Products, Brought Customers Together
The annual PureShare User Group (PUG) conference brings together PureShare customers, partners and staff for two days of education, discussion, product direction and camaraderie.
The seventh annual PUG featured an inspiring keynote presentation by our very own, Christopher Dean. He discussed how our JUST ANSWERS philosophy is fulfilled by enabling metrics in three steps: Unify => Browse => Present. We also heard from ITIL & ITSM expert Gary Case, who's presentation focused on the role of Measurement and Reporting and how IT should focus on the business goals.
The agenda also included product roadmap insights, hands-on tutorials, customer case studies and the PureShare Developer Summit. Attendee response to the event was enthusiastic, with 100% of attendees surveyed stating that the event either met or exceeded their goals.
Again this year, PUG was preceded by three days of PureShare classroom training, enabling PureShare customers to receive in-person hands-on ActiveMetrics fundamentals or advanced training with peers from other organizations, directly from PureShare's experts. In addition, a third new one day course was added this year - Metrics Catalog Training. This course was for business users and included how to work with dimensions, definitions, records offerings and groupings.
The PUG event is held annually at the end of February/beginning of March in Las Vegas.
11 Sep 2012
PureShare Expert to Speak at HDI Rhode Island Chapter Meeting
PureShare's ITSM metrics expert, Rich Razon, will speak at the Rhode Island HDI Chapter meeting in Providence, RI on the topic of "CIO-Level Metrics as Knowledge Tools and Strategic Insights".
Razon, a popular and seasoned speaker and expert in the practical application of business metrics to ITSM, will provide an overview of the core tenets that apply to CIO-level metrics and will demonstrate how to turn metrics into everyday knowledge tools and strategic insights. The session will be useful for senior management and staff to recognize opportunities for aligning operational measures at their respective levels with the 'big picture'.
Razon will share perspectives from the executive suite, as well as five basic guidelines that ensure that performance measures deliver maximum value at the highest levels of an organization. Examples of successful IT performance management metrics for executives and case studies from several large organizations will be included.
For more details, visit the HDI Rhode Island Chapter website.
14 Aug 2012
PureShare CEO Joins Panel of ITSM & Business Experts at PINKForum12
PureShare's Founder and CEO, Christopher Dean will join a panel of ITSM and business subject matter experts who will discuss, "Is There A Right Way To Manage The Growing Impatience Of The Business With The Speed Of Rolling Out IT Services?" The session occurs on the second day of PINKForum12 in Scottsdale, Arizona - Friday, August 17 at 10:20am.
The participants will provide a picture of how much progress we've truly made in integrating IT with the business, and how much further we need to go. The panel includes Brian Newcomb, Associate Director at Ohio State University, Jack Probst and Graham Price, both Principle Consultants at Pink Elephant.
The panel will address questions such as:
- How can ITSM respond to the many and competing factors that influence project decisions?
- In addition to responding quickly to externalities, what is the impact of emerging technologies such as Social IT on our ability to deliver?
- How can ITSM plan effectively and be sure that what services are implemented are resilient, secure and effective when planning and deployment windows are shortening?
- Is ITSM really becoming aligned or even integrated with the business, or are we just falling further and further behind?
They will also explore additional strategies needed to ensure that we enable our businesses to remain competitive.
Event website >>