How PureShare SingleView IT is Unique

PureShare® SinglView IT enables IT service management organizations to shift from traditional, cumbersome and after-the-fact reporting paradigms to the proactive, lightweight and timely Answers paradigm. The product provides:

Full Operational Visibility

PureShare SingleView IT provides users with the most comprehensive view of an organization’s operations with metrics based on all data sources – including:

• Service desk systems
• NMS, EMS & SMS
• ACD systems
• SQL databases, spreadsheets, BI tools and data warehouses
• Phone switches and other third-party systems
• Remote systems
• Custom APIs
• And more.

True Portability

PureShare SingleView IT goes far beyond “mobile-ready” metrics to provide true portability. Users can access metrics from anywhere using a mobile device, can receive alerts and notifications to any mobile device, and can interact with and manipulate the metrics from their mobile devices, enabling a complete feedback loop. Learn more >>

Unlimited Display Flexibility

Based on the industry-first adaptive visualization engine, PureShare SingleView IT provides the most flexibility in how operational metrics are displayed and presented. The metrics can incorporate maps, calendars, live text, feedback forms, and more using any visualization tools of choice – in addition to more traditional charts, gauges, scrolling tickers, roll-overs, and so on.

And More!

PureShare SingleView IT is also unique because it:

• Provides timely information that illuminates progress against objectives. Users can verify factors that contribute to IT service performance and also obtain long-term trends for any aspect of service operations. Individual users get information tailored to their needs, all without ever having to alter the original sources of information.
• Enables proactive management. SingleView IT can take action when thresholds or alerts are triggered. Email notifications, database updates and custom scripts can be automatically launched, allowing IT service managers to monitor SLAs and deal with exceptions as they occur.
• Is a rapid-return, high-yield investment. ITSM organizations can begin to transform their metrics environments within days, leveraging all of their existing data sources.
• Allows managers to focus on planning and process improvement. SingleView IT frees IT operations managers from routine activities and manual tasks while providing the insight required to focus on planning, delivery and continuous improvement.
• Provides a zero-footprint web-based interface. PureShare SingleView IT is a lightweight, non-invasive and highly accessible application to aggregate, display and act on key performance indicators (KPIs) even in globally dispersed operations.
• Is a complete solution, from information aggregation to visualization, discovery and answer delivery. It can be deployed as an easy overlay to complement existing transactional systems, or as a stand-alone solution.