What You Can Do with SingleView IT

Imagine being able to go to see your entire IT service management operation through a single pane of glass. A single view that would give you complete, timely answers about current operations performance without needing to request, generate, or manage multiple spreadsheets or reports.

PureShare® SingleView IT provides this ability to view timely operations performance metrics from across the IT service management organization, to drill down for details, to make sound decisions based on those metrics, and to effectively communicate operational status at any time, to any stakeholder.

Make Great Decisions

With PureShare SingleView IT, IT service managers, executives and staff can make correct and timely decisions. That’s because they gain access to timely metrics about current operations performance that they can access at any time, from anywhere.

Provide Custom Views of Operations

With PureShare SingleView IT, everyone can obtain comprehensive and up-to-the-minute visibility into the current status of the call center, help desk and NOC operations, through:

• Executive roll-ups
• The ability to drill down to any level of detail required

All users can see operational performance at a glance and can gauge status with the click of a mouse. Tailored views are easily created so that staff, customers and partners get custom views of information that is most relevant to them.

Eliminate Reporting Tasks

With PureShare SingleView IT, there is no need to request, assemble, analyze and manipulate data, spreadsheets, and slide-ware. The information is always available and always timely, so all users have direct access to metrics that are current, contextual and actionable.

Define Triggers and Actions

PureShare SingleView IT can be set to trigger alerts (including to mobile devices) or to trigger actions based on thresholds that users define - including rolling history. This makes it clear what areas of activity warrant attention and automates routine requests for information, reports and results.

To learn more about SingleView IT, please browse:

• Features & Benefits
• How it’s Unique
• ActiveMetrics Portability
• Business Applications
  
  
  • Help Desk
  • Call Center
  • NOC