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Presentations
Click on the download or view button to obtain these presentations from PureShare®.
Customer Case Study Presentation: Mobile Knowledge
 Author: PureShare File Type:  PowerPoint
Summary:
Mobile Knowledge Corporation deployed PureShare ActiveMetrics to monitor fiscal health and enable the board and managers to become truly connected to the business and its performance. This presentation describes how MKC deployed ActiveMetrics and where it plans to go next.
Shifting from Fire-Fighting to Process Improvement with
Early-Warning Metrics
Author: Ron Layne, Time Warner Cable File Type: PDF
Summary:
Ron Layne, Director of Process Improvement at Time Warner Cable, delivered this presentation at the HDI event in March, 2006. The presentation features Layne's strategy and execution of a more proactive IT service management (ITSM) model, which began with automated reporting and soon grew to proactive metrics management. It describes TWC's metrics management system, which is based on PureShare® ActiveMetrics®.
Performance Metrics, Early Warning Systems, and Building a Service
Management Showcase
Author: PureShare File Type: PDF
Summary:
This presentation was given at numerous HDI events. It is a how-to guide for ITSM managers, focusing on helping them run IT as a business and deliver high-quality service efficiently. To do so, ITSM managers must transition from “fire-fighting mode” to early-warning system using proactive metrics management. The presentation describes how this can be done through:
- The use of metrics to build showcases that justify decisions and expenses, and
provide accountability.
- Automation of data gathering and reporting tasks, reclaiming time through the automation of repeatable tasks.
- Empowering users with access to information (self-service).
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